It might happen that while you receive random game gifts through Messenger, they just can't be claimed. In such cases, the troubleshooting below might help. Click on your browser or device below to see it.
COMPUTER OR LAPTOP
1. Refresh the Page
Try reloading the page by tapping the reload button or pressing Ctrl + F5 on your keyboard to force a full page refresh.
2. Close and Reopen the Game
Completely exit the game and restart it to ensure it’s running smoothly.
3. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- If possible, try a different Wi-Fi network
5. Clear Cookies and Cache
Clearing cookies and cached files can help resolve performance issues. To do this:
- Go to More Tools > Clear Browsing Data
- Choose All Time in the time range dropdown
- Select Clear cookies and cached files
10. Restart Your Subscription
- Click the "Game Updates" button on the right side of the game window. It will turn grey.
- Click it again to turn it blue.
⚠️ Note: Our game only supports Google Chrome. For the best experience, please switch to Chrome.
1. Refresh the Page
Try reloading the page by tapping the reload button or pressing Ctrl + F5 on your keyboard to force a full page refresh.
2. Close and Reopen the Game
Completely exit the game and restart it to ensure it’s running smoothly.
3. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- If possible, try a different Wi-Fi network
4. Clear Cookies and Cache
Clearing cookies and cached files can help resolve performance issues. To do this:
- Click the three-line menu (☰) in the top-right corner of your browser
- Select Settings > Privacy & Security
- Scroll to Cookies and Site Data
- Click Clear Data
- Check Cookies and Site Data and Cached Web Content
- Click Clear
5. Restart Your Subscription
- Click the "Game Updates" button on the right side of the game window. It will turn grey.
- Click it again to turn it blue.
⚠️ Note: Our game only supports Google Chrome. For the best experience, please switch to Chrome.
1. Refresh the Page
Try reloading the page by tapping the reload button or pressing Ctrl + F5 on your keyboard to force a full page refresh.
2. Close and Reopen the Game
Completely exit the game and restart it to ensure it’s running smoothly.
3. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- If possible, try a different Wi-Fi network
5. Clear Cookies and Cache
Clearing cookies and cached files can help resolve performance issues. To do this:
- Click the three-dot menu (⋯) in the top-right corner of your browser
- Select Settings > Privacy, search, and services
- Under Clear browsing data, click Choose what to clear
- Set the Time range to All time
- Check Cookies and other site data and Cached images and files
- Click Clear now
10. Restart Your Subscription
- Click the "Game Updates" button on the right side of the game window. It will turn grey.
- Click it again to turn it blue.
⚠️ Note: Our game only supports Google Chrome. For the best experience, please switch to Chrome.
1. Refresh the Page
Try reloading the page by clicking the reload button or pressing Command (⌘) + R on Mac (Ctrl + R on Windows).
2. Close and Reopen the Game
Completely exit the game and restart it to ensure it’s running smoothly.
3. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- If possible, try a different Wi-Fi network
4. Clear Cookies and Cache
Clearing cookies and cached files can help resolve performance issues. To do this:
- Click Safari in the top menu bar of your browser and select Settings (or Preferences on older macOS versions)
- Go to the Privacy tab
- Click Manage Website Data
- Click Remove All to clear cookies and cache
5. Restart Your Subscription
- Click the "Game Updates" button on the right side of the game window. It will turn grey.
- Click it again to turn it blue.
MOBILE DEVICE
1. Clear the Facebook App Cache
Clearing the cache can resolve performance issues without deleting app data.
- Open Settings > Apps > See all apps
- Select Facebook > Storage & cache
- Tap Clear cache
2. Update the Facebook App
Keeping your app updated ensures you have the latest features and bug fixes.
- Open the Google Play Store
- Search for Facebook
- If an update is available, tap Update
3. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- Try using Wi-Fi instead of mobile data
- If possible, try a different Wi-Fi network
4. Restart Your Subscription
- Tap the three horizontal lines on the left side of your screen.
- Toggle "Game Updates" off so it says "Game Updates off".
- Tap it again so it says "Game Updates on".
1. Update the Facebook App
Keeping your app updated ensures you have the latest features and bug fixes.
- Open the App Store
- Search for Facebook
- If an update is available, tap Update
2. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- Try using Wi-Fi instead of mobile data
- If possible, try a different Wi-Fi network
3. Reinstall the Facebook App
If you're experiencing persistent issues, reinstalling the app can help.
- Press and hold the Facebook app icon
- Select Remove App, then tap Delete
- Open the App Store and reinstall Facebook
4. Restart Your Subscription
- Tap the three horizontal lines on the left side of your screen.
- Toggle "Game Updates" off so it’s deactivated.
- Tap it again to turn it back on (it should turn green).
1. Update the Facebook App
Keeping your app updated ensures you have the latest features and bug fixes.
- Open the App Store
- Search for Facebook
- If an update is available, tap Update
2. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- Try using Wi-Fi instead of mobile data
- If possible, try a different Wi-Fi network
3. Reinstall the Facebook App
If you're experiencing persistent issues, reinstalling the app can help.
- Press and hold the Facebook app icon
- Select Remove App, then tap Delete
- Open the App Store and reinstall Facebook
7. Restart Your Subscription
- Tap the three horizontal lines on the left side of your screen.
- Toggle "Game Updates" off so it’s deactivated.
- Tap it again to turn it back on (it should turn green).
If the issue persists after trying all the steps, feel free to reach out to our support team. Be sure to include as many details as you can, including what troubleshooting steps you've already tried.