Cleo

After each purchase, you should receive a confirmation, but how it’s delivered and what it looks like depends on your device. Click your device below to see where to find it and what it looks like....

It might happen that while you receive random game gifts through Messenger, they just can't be claimed. In such cases, the troubleshooting below might help. Click on your browser or device below to...

Once you've enabled game messages and are an active player, you should usually get at least one message a day. You might receive fun rewards like Jokers or coins, or notifications about events like...

Sometimes, you might come across an ad that you can't close or skip right away. This can happen with certain types of ads. If you're stuck, just wait a minute and see if it closes on its own. If it...

We’ve heard from some of you that the ads can feel a bit frequent. If you'd prefer to see fewer of them, there's a way to do so. By making any purchase in the game - whether it’s a small bundle, a ...

We’ve heard from some of you that the number of ads feels a bit much, and we get it! Ads help keep the game free to play, but if they’re showing up more often than you’d like, there’s a way to redu...

Sometimes it's hard to describe certain issues or capture them in a picture. In those cases, recording a video of your screen can be super helpful - and sometimes our support team may even ask for ...

Renovations on the Hamilton's ranch are meant to freshen things up, so while some items may get damaged through the story, they shouldn't go back to their original old state. If you notice this hap...

Sometimes, a decoration might disappear out of the blue, and it's usually not on purpose. If you notice something missing from your ranch, just reach out to our support team with as much info as yo...

Lost progress in an event or feel like you didn’t get it in the first place? Before worrying, check if the event you’re playing is listed below, and if it is, click on its name to uncover specific ...