Sometimes, an ad might fail to load or freeze while playing. Fortunately, these issues are usually easy to fix with a few simple steps. Select your browser or device below for a step-by-step guide to help resolve the problem.
COMPUTER OR LAPTOP
1. Refresh the Page
Try reloading the page by tapping the reload button or pressing Ctrl + F5 on your keyboard to force a full page refresh.
2. Close and Reopen the Game
Completely exit the game and restart it to ensure it’s running smoothly.
3. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- If possible, try a different Wi-Fi network
4. Restart Your Router or Modem
- Press the power button or unplug it from the power source
- Wait 30-60 seconds, then plug it back in and wait for it to reconnect
5. Clear Cookies and Cache
Clearing cookies and cached files can help resolve performance issues. To do this:
- Go to More Tools > Clear Browsing Data
- Choose All Time in the time range dropdown
- Select Clear cookies and cached files
6. Update Your Browser
Make sure your browser is up to date to prevent compatibility issues. Follow these steps to update:
- Click the three-dot menu (⋮) in the top-right corner of your browser
- Select Help > About Google Chrome
- Chrome will automatically check for updates and install them if available
- Click Relaunch to apply the update
If you don’t see an update option, your browser is already up to date.
7. Close All Other Tabs
Closing extra tabs may help improve performance by freeing up system resources for the game.
8. Close Unnecessary Programs
Like closing tabs, quitting other programs running on your device can improve performance and help your game run smoother.
9. Disable Browser Extensions
Some extensions can interfere with the game. In Chrome, type chrome://extensions/ in the address bar and toggle off any unnecessary extensions.
10. Restart Your Device
Reboot your device to ensure it's running fresh and free of any temporary issues.
⚠️ Note: Our game only supports Google Chrome. For the best experience, please switch to Chrome.
1. Refresh the Page
Try reloading the page by tapping the reload button or pressing Ctrl + F5 on your keyboard to force a full page refresh.
2. Close and Reopen the Game
Completely exit the game and restart it to ensure it’s running smoothly.
3. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- If possible, try a different Wi-Fi network
4. Restart Your Router or Modem
- Press the power button or unplug it from the power source
- Wait 30-60 seconds, then plug it back in and wait for it to reconnect
5. Clear Cookies and Cache
Clearing cookies and cached files can help resolve performance issues. To do this:
- Click the three-line menu (☰) in the top-right corner of your browser
- Select Settings > Privacy & Security
- Scroll to Cookies and Site Data
- Click Clear Data
- Check Cookies and Site Data and Cached Web Content
- Click Clear
6. Update Your Browser
Make sure your browser is up to date to prevent compatibility issues. Follow these steps to update:
- Click the three-line menu (☰) in the top-right corner of your browser
- Select Help > About Firefox
- Firefox will automatically check for updates and install them
- Click Restart to Update Firefox if prompted
If Firefox says it's up to date, no further action is needed.
7. Close All Other Tabs
Closing extra tabs may help improve performance by freeing up system resources for the game.
8. Close Unnecessary Programs
Like closing tabs, quitting other programs running on your device can improve performance and help your game run smoother.
9. Disable Browser Extensions
Some extensions can interfere with the game. To disable them:
- Click the three-line menu (☰) in the top-right corner of your browser
- Select Add-ons and themes
- Click Extensions on the left panel
- Toggle off or remove any unnecessary extensions
10. Restart Your Device
Reboot your device to ensure it's running fresh and free of any temporary issues.
⚠️ Note: Our game only supports Google Chrome. For the best experience, please switch to Chrome.
1. Refresh the Page
Try reloading the page by tapping the reload button or pressing Ctrl + F5 on your keyboard to force a full page refresh.
2. Close and Reopen the Game
Completely exit the game and restart it to ensure it’s running smoothly.
3. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- If possible, try a different Wi-Fi network
4. Restart Your Router or Modem
- Press the power button or unplug it from the power source
- Wait 30-60 seconds, then plug it back in and wait for it to reconnect
5. Clear Cookies and Cache
Clearing cookies and cached files can help resolve performance issues. To do this:
- Click the three-dot menu (⋯) in the top-right corner of your browser
- Select Settings > Privacy, search, and services
- Under Clear browsing data, click Choose what to clear
- Set the Time range to All time
- Check Cookies and other site data and Cached images and files
- Click Clear now
6. Update Your Browser
Make sure your browser is up to date to prevent compatibility issues. Follow these steps to update:
- Click the three-dot menu (⋯) in the top-right corner of your browser
- Select Help and feedback > About Microsoft Edge
- Edge will automatically check for updates and install them if available
- Click Restart to apply the update
If you don’t see an update option, your browser is already up to date.
7. Close All Other Tabs
Closing extra tabs may help improve performance by freeing up system resources for the game.
8. Close Unnecessary Programs
Like closing tabs, quitting other programs running on your device can improve performance and help your game run smoother.
9. Disable Browser Extensions
Some extensions can interfere with the game. To disable them:
- Click the three-dot menu (⋯) in the top-right corner of your browser
- Select Extensions
- Toggle off or remove any unnecessary extensions
10. Restart Your Device
Reboot your device to ensure it's running fresh and free of any temporary issues.
⚠️ Note: Our game only supports Google Chrome. For the best experience, please switch to Chrome.
1. Refresh the Page
Try reloading the page by clicking the reload button or pressing Command (⌘) + R on Mac (Ctrl + R on Windows).
2. Close and Reopen the Game
Completely exit the game and restart it to ensure it’s running smoothly.
3. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- If possible, try a different Wi-Fi network
4. Restart Your Router or Modem
- Press the power button or unplug it from the power source
- Wait 30-60 seconds, then plug it back in and wait for it to reconnect
5. Clear Cookies and Cache
Clearing cookies and cached files can help resolve performance issues. To do this:
- Click Safari in the top menu bar of your browser and select Settings (or Preferences on older macOS versions)
- Go to the Privacy tab
- Click Manage Website Data
- Click Remove All to clear cookies and cache
6. Update Your Browser
Keeping Safari up to date helps prevent compatibility issues.
-
Safari is no longer supported on Windows, so if you're using it, consider switching to a different browser. Google Chrome is recommended for the best experience.
-
For Safari on Mac, follow these steps to update:
- Click the Apple menu in the top-left corner
- Select System Settings (or System Preferences on older macOS versions)
- Go to General > Software Update
- If an update is available, install it and restart Safari
If there’s no update option, Safari is already up to date.
7. Close All Other Tabs
Closing extra tabs may help improve performance by freeing up system resources for the game.
8. Close Unnecessary Programs
Like closing tabs, quitting other programs running on your device can improve performance and help your game run smoother.
9. Disable Browser Extensions
Some extensions can interfere with the game. To disable them:
- Click Safari in the top menu bar of your browser and select Settings (or Preferences on older macOS versions)
- Go to the Extensions tab
- Uncheck or uninstall any unnecessary extensions
10. Restart Your Device
Reboot your device to ensure it's running fresh and free of any temporary issues.
MOBILE DEVICE
1. Clear the Facebook App Cache
Clearing the cache can resolve performance issues without deleting app data.
- Open Settings > Apps > See all apps
- Select Facebook > Storage & cache
- Tap Clear cache
2. Update the Facebook App
Keeping your app updated ensures you have the latest features and bug fixes.
- Open the Google Play Store
- Search for Facebook
- If an update is available, tap Update
3. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- Try using Wi-Fi instead of mobile data
- If possible, try a different Wi-Fi network
4. Restart Your Router or Modem
- Press the power button or unplug it from the power source
- Wait 30-60 seconds, then plug it back in and wait for it to reconnect
5. Update Your Phone’s Operating System
An outdated OS can cause connection issues, and the Facebook app only supports Android 6.0 or later. To check for updates:
- Open Settings > System > System update
- If you don’t see this option, go to About phone
- Follow the on-screen instructions to update
⚠️ Note: Some older devices may not support the latest Android updates, which can affect app compatibility.
6. Close Unnecessary Apps
Closing background apps can help Facebook run smoother.
- Swipe up from the bottom of the screen
- Tap Clear all to close running apps
7. Restart Your Device
Restarting your phone can clear temporary issues and improve performance.
- Most Android devices: Press and hold the power button for about 30 seconds until the restart option appears.
- Some models: You may need to tap Restart or Power off, then turn your device back on manually.
1. Update the Facebook App
Keeping your app updated ensures you have the latest features and bug fixes.
- Open the App Store
- Search for Facebook
- If an update is available, tap Update
2. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- Try using Wi-Fi instead of mobile data
- If possible, try a different Wi-Fi network
3. Restart Your Router or Modem
- Press the power button or unplug it from the power source
- Wait 30-60 seconds, then plug it back in and wait for it to reconnect
4. Update Your Device’s Operating System
An outdated OS can cause connection issues, and the Facebook app only supports iOS 15.1 or later. To check for updates:
- Go to Settings > General > Software Update
- If an update is available, tap Download and Install
⚠️ Note: Some older iPhones may not support the latest iOS updates, which can affect app compatibility.
5. Close Unnecessary Apps
Closing background apps can help Facebook run smoother.
- For models with a Home button: Double-click the Home button, then swipe up on apps to close them.
- For models without a Home button: Swipe up from the bottom of the screen and swipe away apps to close them.
6. Reinstall the Facebook App
If you're experiencing persistent issues, reinstalling the app can help.
- Press and hold the Facebook app icon
- Select Remove App, then tap Delete
- Open the App Store and reinstall Facebook
7. Restart Your Device
Restarting your device can clear temporary issues and improve performance.
-
For models with Face ID:
- Press and hold either volume button + the side/top button until the power-off slider appears
- Drag the slider and wait for the device to turn off
- Turn it back on by holding the side/top button until the Apple logo appears
-
For models with a Home button:
- Press and hold the side/top button until the power-off slider appears
- Drag the slider and wait for the device to turn off
- Press and hold the side/top button to turn it back on
1. Update the Facebook App
Keeping your app updated ensures you have the latest features and bug fixes.
- Open the App Store
- Search for Facebook
- If an update is available, tap Update
2. Check Your Internet Connection
- Move closer to your router for a stronger signal
- Ensure no one else is downloading files on the network
- Try using Wi-Fi instead of mobile data
- If possible, try a different Wi-Fi network
3. Restart Your Router or Modem
- Press the power button or unplug it from the power source
- Wait 30-60 seconds, then plug it back in and wait for it to reconnect
4. Update Your Device’s Operating System
An outdated OS can cause connection issues, and the Facebook app only supports iPadOS 15.1 or later. To check for updates:
- Go to Settings > General > Software Update
- If an update is available, tap Download and Install
⚠️ Note: Some older iPads may not support the latest iPadOS updates, which can affect app compatibility.
5. Close Unnecessary Apps
Closing background apps can help Facebook run smoother.
- For iPads with a Home button: Double-click the Home button, then swipe up on apps to close them.
- For iPads without a Home button: Swipe up from the bottom of the screen and hold to see open apps, then swipe up on them to close.
- Using gestures? You can also swipe up with four or five fingers to open the App Switcher and close apps.
6. Reinstall the Facebook App
If you're experiencing persistent issues, reinstalling the app can help.
- Press and hold the Facebook app icon
- Select Remove App, then tap Delete
- Open the App Store and reinstall Facebook
7. Restart Your iPad
Restarting your device can clear temporary issues and improve performance.
-
For iPads with Face ID:
- Press and hold either volume button + the top button until the power-off slider appears
- Drag the slider and wait for the device to turn off
- Turn it back on by holding the top button until the Apple logo appears
-
For iPads with a Home button:
- Press and hold the top button until the power-off slider appears
- Drag the slider and wait for the device to turn off
- Press and hold the top button to turn it back on
If the issue persists after trying all the steps, feel free to reach out to our support team. Be sure to include as many details as you can, including what troubleshooting steps you've already tried.