Cleo

After each purchase, you should receive a confirmation, but how it’s delivered and what it looks like depends on your device. Click your device below to see where to find it and what it looks like....

Once you've enabled game messages and are an active player, you should usually get at least one message a day. You might receive fun rewards like Jokers or coins, or notifications about events like...

We’ve heard from some of you that the ads can feel a bit frequent. If you'd prefer to see fewer of them, there's a way to do so. By making any purchase in the game - whether it’s a small bundle, a ...

Sometimes it's hard to describe certain issues or capture them in a picture. In those cases, recording a video of your screen can be super helpful - and sometimes our support team may even ask for ...

Renovations on the Hamilton's ranch are meant to freshen things up, so while some items may get damaged through the story, they shouldn't go back to their original old state. If you notice this hap...

Sometimes, a decoration might disappear out of the blue, and it's usually not on purpose. If you notice something missing from your ranch, just reach out to our support team with as much info as yo...

Lost progress in an event or feel like you didn’t get it in the first place? Before worrying, check if the event you’re playing is listed below, and if it is, click on its name to uncover specific ...

If you log in and suddenly find yourself further back in the story - or even at the very beginning - don’t panic! Try closing and reopening the game first. Sometimes, your progress will restore its...

You can unlink your account from the game at any time, and it won’t affect your game progress. However, once unlinked, it will be like you've never played the game. You’ll stop receiving new notifi...

If you'd like a copy of your data, simply submit a request to our support team. We may ask a few questions to confirm you're the account owner. Keep in mind that it can take up to 30 days to proces...