Known Issues: Blacked Out Rooms | Unable to Switch to Area 2 | App Update Needed on iOS

We're investigating the issue with blacked-out rooms and the inability to switch to Area 2. Please submit a support ticket with your user ID and device details if you're affected.

For iOS update issues, the Facebook team is looking into it - you can reach out to them directly.

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Decorations Reverting to Old State

Cleo

Renovations on the Hamilton's ranch are meant to freshen things up, so while some items may get damaged through the story, they shouldn't go back to their original old state. If you notice this happening, just contact our support team with details about the item, including the area and room it's in. They'll take care of it for you.

Can't find what you're looking for? Our player support team will be happy to help! Submit a Request