Lost progress in an event or feel like you didn’t get it in the first place? Before worrying, check if the event you’re playing is listed below, and if it is, click on its name to uncover specific information that might answer your issue.
House of Cards
Levels from the House of Cards event do not reward with stars.
To build your house of cards, you must complete all levels in a tier. If you fail a level, your house collapses, and you’ll have to restart that tier.
Oscar's Treats
If you lose a level, your treats are gone, and you’ll have to start over from the beginning.
Treasure Chest
House of Cards levels don’t count toward progress in the Treasure Chest event.
First Try Challenge
House of Cards levels don’t count toward progress in the First Try Challenge.
If your issue isn’t covered here, or if the event you’re playing isn’t listed, reach out to our support team with as many details as possible. They’ll do their best to help!