We don’t handle purchases directly - transactions are processed entirely by Facebook, Google, or Apple, depending on your device. That means any payments, refunds, or billing issues go through them.
That said, we’re always happy to help! If you run into any purchase problems or have questions, just reach out to our support team through the button below, and we’ll do our best to assist you.
After each purchase, you should receive a confirmation, but how it’s delivered and what it looks like depends on your device. Click your device below to see where to find it and what it looks like.
Check your purchase history on Facebook Pay: https://secure.facebook.com/facebook_pay
You should receive an email confirmation within a few hours.
You should receive an email confirmation within a few hours.
Be sure to save this confirmation and attach it to your support request.