Game Crashing or Freezing Up – Solitaire Home Story

If your game crashes or freezes, don’t worry – it’s usually an easy fix with a few simple steps! Just choose your device or browser below for the right guide to help you out.

COMPUTER OR LAPTOP

Google Chrome

Mozilla Firefox

Microsoft Edge

Safari

1. Refresh the Page

Try reloading the page by tapping the reload button or pressing Ctrl + F5 on your keyboard to force a full page refresh.

2. Close and Reopen the Game

Completely exit the game and restart it to ensure it’s running smoothly.

3. Update Your Browser

Make sure your browser is up to date to prevent compatibility issues. Follow these steps to update:

Click the three-dot menu (⋮) in the top-right corner of your browser
Select Help > About Google Chrome
Chrome will automatically check for updates and install them if available
Click Relaunch to apply the update

If you don’t see an update option, your browser is already up to date.

4. Clear Cookies and Cache

Clearing cookies and cached files can help resolve performance issues. To do this:

Go to More Tools > Clear Browsing Data
Choose All Time in the time range dropdown
Select Clear cookies and cached files

5. Close All Other Tabs

Closing extra tabs may help improve performance by freeing up system resources for the game.

6. Close Unnecessary Programs

Like closing tabs, quitting other programs running on your device can improve performance and help your game run smoother.

7. Avoid Switching Between Tabs or Programs

Switching to other tabs or applications while playing may negatively impact your game's performance.

8. Disable Browser Extensions

Some extensions can interfere with the game. In Chrome, type chrome://extensions/ in the address bar and toggle off any unnecessary extensions.

9. Restart Your Device

Reboot your device to ensure it's running fresh and free of any temporary issues.

10. Check Your Device's Temperature

If your device gets too hot during gameplay, it can affect performance. Read this article for tips on keeping your device cool while playing.

⚠️ Note: Our game only supports Google Chrome. For the best experience, please switch to Chrome.

1. Refresh the Page

Try reloading the page by tapping the reload button or pressing Ctrl + F5 on your keyboard to force a full page refresh.

2. Close and Reopen the Game

Completely exit the game and restart it to ensure it’s running smoothly.

3. Update Your Browser

Make sure your browser is up to date to prevent compatibility issues. Follow these steps to update:

Click the three-line menu (☰) in the top-right corner of your browser
Select Help > About Firefox
Firefox will automatically check for updates and install them
Click Restart to Update Firefox if prompted

If Firefox says it's up to date, no further action is needed.

4. Clear Cookies and Cache

Clearing cookies and cached files can help resolve performance issues. To do this:

Click the three-line menu (☰) in the top-right corner of your browser
Select Settings > Privacy & Security
Scroll to Cookies and Site Data
Click Clear Data
Check Cookies and Site Data and Cached Web Content
Click Clear

5. Close All Other Tabs

Closing extra tabs may help improve performance by freeing up system resources for the game.

6. Close Unnecessary Programs

Like closing tabs, quitting other programs running on your device can improve performance and help your game run smoother.

7. Avoid Switching Between Tabs or Programs

Switching to other tabs or applications while playing may negatively impact your game's performance.

8. Disable Browser Extensions

Some extensions can interfere with the game. To disable them:

Click the three-line menu (☰) in the top-right corner of your browser
Select Add-ons and themes
Click Extensions on the left panel
Toggle off or remove any unnecessary extensions

9. Restart Your Device

Reboot your device to ensure it's running fresh and free of any temporary issues.

10. Check Your Device's Temperature

If your device gets too hot during gameplay, it can affect performance. Read this article for tips on keeping your device cool while playing.

⚠️ Note: Our game only supports Google Chrome. For the best experience, please switch to Chrome.

1. Refresh the Page

Try reloading the page by tapping the reload button or pressing Ctrl + F5 on your keyboard to force a full page refresh.

2. Close and Reopen the Game

Completely exit the game and restart it to ensure it’s running smoothly.

3. Update Your Browser

Make sure your browser is up to date to prevent compatibility issues. Follow these steps to update:

Click the three-dot menu (⋯) in the top-right corner of your browser
Select Help and feedback > About Microsoft Edge
Edge will automatically check for updates and install them if available
Click Restart to apply the update

If you don’t see an update option, your browser is already up to date.

4. Clear Cookies and Cache

Clearing cookies and cached files can help resolve performance issues. To do this:

Click the three-dot menu (⋯) in the top-right corner of your browser
Select Settings > Privacy, search, and services
Under Clear browsing data, click Choose what to clear
Set the Time range to All time
Check Cookies and other site data and Cached images and files
Click Clear now

5. Close All Other Tabs

Closing extra tabs may help improve performance by freeing up system resources for the game.

6. Close Unnecessary Programs

Like closing tabs, quitting other programs running on your device can improve performance and help your game run smoother.

7. Avoid Switching Between Tabs or Programs

Switching to other tabs or applications while playing may negatively impact your game's performance.

8. Disable Browser Extensions

Some extensions can interfere with the game. To disable them:

Click the three-dot menu (⋯) in the top-right corner of your browser
Select Extensions
Toggle off or remove any unnecessary extensions

9. Restart Your Device

Reboot your device to ensure it's running fresh and free of any temporary issues.

10. Check Your Device's Temperature

If your device gets too hot during gameplay, it can affect performance. Read this article for tips on keeping your device cool while playing.

⚠️ Note: Our game only supports Google Chrome. For the best experience, please switch to Chrome.

1. Refresh the Page

Try reloading the page by clicking the reload button or pressing Command (⌘) + R on Mac (Ctrl + R on Windows).

2. Close and Reopen the Game

Completely exit the game and restart it to ensure it’s running smoothly.

3. Update Your Browser

Keeping Safari up to date helps prevent compatibility issues.

Safari is no longer supported on Windows, so if you're using it, consider switching to a different browser. Google Chrome is recommended for the best experience.
For Safari on Mac, follow these steps to update:
1. Click the Apple menu in the top-left corner
2. Select System Settings (or System Preferences on older macOS versions)
3. Go to General > Software Update
4. If an update is available, install it and restart Safari

If there’s no update option, Safari is already up to date.

4. Clear Cookies and Cache

Clearing cookies and cached files can help resolve performance issues. To do this:

Click Safari in the top menu bar of your browser and select Settings (or Preferences on older macOS versions)
Go to the Privacy tab
Click Manage Website Data
Click Remove All to clear cookies and cache

5. Close All Other Tabs

Closing extra tabs may help improve performance by freeing up system resources for the game.

6. Close Unnecessary Programs

Like closing tabs, quitting other programs running on your device can improve performance and help your game run smoother.

7. Avoid Switching Between Tabs or Programs

Switching to other tabs or applications while playing may negatively impact your game's performance.

8. Disable Browser Extensions

Some extensions can interfere with the game. To disable them:

Click Safari in the top menu bar of your browser and select Settings (or Preferences on older macOS versions)
Go to the Extensions tab
Uncheck or uninstall any unnecessary extensions

9. Restart Your Device

Reboot your device to ensure it's running fresh and free of any temporary issues.

10. Check Your Device's Temperature

If your device gets too hot during gameplay, it can affect performance. Read this article for tips on keeping your device cool while playing.

MOBILE DEVICE

Android

iPhone

iPad

1. Clear the Facebook App Cache

Clearing the cache can resolve performance issues without deleting app data.

Open Settings > Apps > See all apps
Select Facebook > Storage & cache
Tap Clear cache

2. Update the Facebook App

Keeping your app updated ensures you have the latest features and bug fixes.

Open the Google Play Store
Search for Facebook
If an update is available, tap Update

3. Update Your Phone’s Operating System

An outdated OS can cause performance issues, and the Facebook app only supports Android 6.0 or later. To check for updates:

Open Settings > System > System update
If you don’t see this option, go to About phone
Follow the on-screen instructions to update

⚠️ Note: Some older devices may not support the latest Android updates, which can affect app compatibility.

4. Close Unnecessary Apps

Closing background apps can help Facebook run smoother.

Swipe up from the bottom of the screen
Tap Clear all to close running apps

5. Restart Your Device

Restarting your phone can clear temporary issues and improve performance.

Most Android devices: Press and hold the power button for about 30 seconds until the restart option appears.
Some models: You may need to tap Restart or Power off, then turn your device back on manually.

6. Avoid Switching to Other Apps While Using Facebook

Frequent switching between apps can slow down performance, especially on older devices. Try to keep Facebook open while using it.

7. Manage Device Temperature

If your device gets hot while using Facebook, check out this article for tips on keeping it cool.

1. Update the Facebook App

Keeping your app updated ensures you have the latest features and bug fixes.

Open the App Store
Search for Facebook
If an update is available, tap Update

2. Update Your Device’s Operating System

An outdated OS can cause performance issues, and the Facebook app only supports iOS 15.1 or later. To check for updates:

Go to Settings > General > Software Update
If an update is available, tap Download and Install

⚠️ Note: Some older iPhones may not support the latest iOS updates, which can affect app compatibility.

3. Close Unnecessary Apps

Closing background apps can help Facebook run smoother.

For models with a Home button: Double-click the Home button, then swipe up on apps to close them.
For models without a Home button: Swipe up from the bottom of the screen and swipe away apps to close them.

4. Reinstall the Facebook App

If you're experiencing persistent issues, reinstalling the app can help.

Press and hold the Facebook app icon
Select Remove App, then tap Delete
Open the App Store and reinstall Facebook

5. Restart Your Device

Restarting your device can clear temporary issues and improve performance.

For models with Face ID:
1. Press and hold either volume button + the side/top button until the power-off slider appears
2. Drag the slider and wait for the device to turn off
3. Turn it back on by holding the side/top button until the Apple logo appears
For models with a Home button:
1. Press and hold the side/top button until the power-off slider appears
2. Drag the slider and wait for the device to turn off
3. Press and hold the side/top button to turn it back on

6. Avoid Switching to Other Apps While Using Facebook

Switching between apps can cause performance issues, especially on older devices. Try to keep Facebook open while using it.

7. Manage Device Temperature

If your device gets hot while using Facebook, check out this article for tips on keeping it cool.

1. Update the Facebook App

Keeping your app updated ensures you have the latest features and bug fixes.

Open the App Store
Search for Facebook
If an update is available, tap Update

2. Update Your Device’s Operating System

An outdated OS can cause performance issues, and the Facebook app only supports iPadOS 15.1 or later. To check for updates:

Go to Settings > General > Software Update
If an update is available, tap Download and Install

⚠️ Note: Some older iPads may not support the latest iPadOS updates, which can affect app compatibility.

3. Close Unnecessary Apps

Closing background apps can help Facebook run smoother.

For iPads with a Home button: Double-click the Home button, then swipe up on apps to close them.
For iPads without a Home button: Swipe up from the bottom of the screen and hold to see open apps, then swipe up on them to close.
Using gestures? You can also swipe up with four or five fingers to open the App Switcher and close apps.

4. Reinstall the Facebook App

If you're experiencing persistent issues, reinstalling the app can help.

Press and hold the Facebook app icon
Select Remove App, then tap Delete
Open the App Store and reinstall Facebook

5. Restart Your iPad

Restarting your device can clear temporary issues and improve performance.

For iPads with Face ID:
1. Press and hold either volume button + the top button until the power-off slider appears
2. Drag the slider and wait for the device to turn off
3. Turn it back on by holding the top button until the Apple logo appears
For iPads with a Home button:
1. Press and hold the top button until the power-off slider appears
2. Drag the slider and wait for the device to turn off
3. Press and hold the top button to turn it back on

6. Avoid Multitasking While Using Facebook

Split View & Slide Over can impact performance. If Facebook isn’t running smoothly, try closing extra app windows
Avoid switching between apps frequently while using Facebook, especially on older iPads

7. Manage Device Temperature

If your device gets hot while using Facebook, check out this article for tips on keeping it cool.

If the issue persists after trying all the steps, feel free to reach out to our support team. Be sure to include as many details as you can, including what troubleshooting steps you've already tried.